How far in advance should I book?
Bookings can be made up to 3 hours before the journey. For anything sooner, message us on WhatsApp; where possible we recommend booking 24 hours ahead.
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What happens if my flight is delayed?
We track all your flights in real time. If your flight is delayed, your chauffeur will continue to wait according to the updated arrival time and no extra waiting fee will be charged.
Open →How do I pay?
You can pay by cash, credit/debit card or corporate bank transfer. Foreign currencies are also accepted. Monthly invoicing is available for corporate clients.
Open →What are the cancellation and change conditions?
Free cancellation or change is possible up to 24 hours before the reservation date. For cancellations made within 24 hours, 50% of the service fee is charged.
Open →Do chauffeurs speak foreign languages?
Yes. The majority of our chauffeurs speak English. You can note your language preference in the booking form.
Open →Is there Wi-Fi in the vehicle?
All our vehicles offer free 4G Wi-Fi.
Open →Can I request a child seat?
Yes, you can write your baby seat or child seat request in the notes section of the reservation form; it will be ready in the vehicle free of charge.
Open →Do you offer intercity transfers?
Yes. We provide long-distance transfer services from Istanbul to any city in Turkey. Contact us via WhatsApp for a price quote based on your route and vehicle class.
Open →How many people can you accommodate for group transfers?
We have Mercedes Vito VIP and minibus options for groups from 1 to 16 people. For larger groups we coordinate multiple vehicles.
Open →Is a corporate agreement possible?
Yes. Under monthly or annual corporate agreements we offer invoicing, priority booking and special pricing benefits.
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